Our mission is to help the right doctors practice at the right hospitals to treat the right patients. We leverage a passion for technology, medical education, equity, and data-driven research to optimize physician recruitment, starting with the medical residency recruitment process.
Our philosophy is that the opportunity to practice medicine in an ideal environment should be accessible to all. We built a comprehensive interview management platform, backed by evidence-based research, to innovate, streamline, and optimize the residency recruitment process.
Our cloud-based software is used by hospital program administrators and faculty to manage all the moving pieces involved with application review, scheduling, interviewing (including virtually), scoring, and ranking. We work with ERAS (the centralized application clearinghouse) and the NRMP (where the match algorithm does its magic). Applicants use Thalamus to sign up for interviews in real time (like OpenTable) and manage their calendars.
Thalamus was born out of our founders’ first-hand experience navigating this stressful and costly process during a particularly challenging interview season disrupted by Hurricane Sandy. Since then, the company has scheduled over 3M interviews for 300K+ physicians. Over 300 academic medical centers and hospital systems in the US & Canada — representing 2500+ residency and fellowship programs in over 100 specialties — trust Thalamus to recruit their next generation of physicians. Over 90% of all applicants pass through Thalamus. We are the premier solution and experts in Graduate Medical Education (GME) recruitment. The company is backed by prominent VCs in Silicon Valley.
This is the critical phase in the life of a physician dedicated to the dream of practicing medicine. Every year, approximately 50,000 medical students apply, and 35,000 match, to become medical residents at hospitals throughout the US. We’re honored to play our role in this process.
We are seeking a collaborative, motivated individual to join our team as a Customer Success Manager. You will manage relationships with smaller institutions and individual residency & fellowship programs to create Raving Fans and drive revenue growth within your assigned accounts. We are scaling up, and you will have a seat at the table as we grow. If you want to be integral to creating something great, Thalamus is where you will want to be.
You’ll have opportunities to shine across multiple dimensions…
- by developing positive relationships with key contacts within your assigned accounts and ensuring those contacts become “Raving Fans.”
- by acting as a liaison between your accounts and the Head of Product to convey service and product feedback.
- by being the “account expert” for any account that falls within your responsibility. Whenever possible, you should know who the decision makers are, who are detractors are, and who the Raving Fans are at these specific accounts.
- by leveraging your deep knowledge of Thalamus products, GME workflows, and the critical business outcomes valued by your customers to increase revenue within your assigned accounts through product uplift/expansion, selling additional services, or adding new programs.
- by managing the renewal cycle for your assigned accounts, ensuring a proactive and streamlined renewal process.
- by supporting change management and driving product adoption at your accounts through the use of regular check-in’s, utilization reporting, demos, and other tactics to communicate value and ROI to all stakeholders.
- by using Zendesk and other account management tools to develop a broad understanding of the health of your accounts.
- by diligently using Hubspot to track your activities and maintain the accuracy of your deals & contact information.
- by meeting or exceeding your annual revenue & net-churn targets.
You’ll have a high probability of success in this role if you have…
- an intrinsic orientation towards serving customers and delivering a “Raving Fans” level of delight.
- a proven ability to build and nurture customer relationships.
- become a subject matter expert across at least one domain during the course of your career.
- highly refined time management and organizational skills.
- experience using Zendesk, Asana, Hubspot and other sales automation & SaaS productivity tools.
- high confidence in your ability to meet and exceed revenue and net-churn targets.
- well-developed communication and collaboration skills, incorporating multiple points of view and helping to align interests.
- a proven ability to collaborate and work autonomously in a remote environment.
- Bonus: Expertise in GME, HR Tech, and/or BI/Data Products
Our Benefits…
- Merit-based compensation: Competitive salary and equity opportunities. Your On Target Earnings for this role are commission-based and range from $85,000 to $95,000. The base salary range is $65,000 to $75,000 per year, and the position will include stock options.
- Work from anywhere: Roles are open to candidates located anywhere in the U.S. (United States)
- Hours: We optimize for results, not hours worked.
- Unlimited PTO (Paid Time Off)
- 401k
- Comprehensive health, dental, and vision insurance. Thalamus covers 100% of the premium cost for employees.
- Health and wellness perks including life & disability insurance, healthcare funding options like FSAs (Flexible Spending Account) and HSAs (Health Savings Account), pre-tax commuter benefits, an EAP (Employee Assistance Program) program, financial planning assistance, discounts on pet insurance, and a care concierge to help you navigate the healthcare system
Our Values…
Bravery with Purpose: We are leaders. Thalamus was founded to challenge the status quo, no matter how ingrained a process might be. We take chances while calculating risk. Even when opportunities don’t go as expected we study our results and try again.
Imagination Optimized: Imagination requires knowledge; without knowledge there are only ideas. At Thalamus, we imagine and create optimized solutions for our team, partners, and customers. We are flexible in approach, efficient in process, and nimble in scope and scale. We encourage personal and professional learning, collaboration, and growth.
Genuine Collaboration: We are passionate about our work and how we do it. We support our team, partners, and customers with respect, integrity, and sincerity. We rely on each other to achieve our goals accurately and efficiently. We are a better company when we are a better team.
We are opportunistically equitable, so diversity, inclusion, and belonging can flourish.
Thalamus is a mission-driven organization centered on the belief that our company should model what we want of the US healthcare system, that the diversity of providers aligns with patient populations. We believe this is best achieved by building a team with a diversity of backgrounds, cultures, and experiences, including “distance traveled.” Thalamus is an equal opportunity employer. We do not discriminate based upon race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status (including registered domestic partnership status), sex and gender (including pregnancy, childbirth, lactation, and related medical conditions), gender identity and gender expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), age, sexual orientation, Civil Air Patrol status, military and veteran status, and any other consideration protected by federal, state, or local law.
This position is based in the United States, and you must be legally authorized to work in the United States.
We encourage those who really want to make an impact and who exemplify our core values to apply for our open positions.
How to apply…
If you got to this point, we hope you are excited about this role! Even if you feel that you do not meet all the requirements and qualifications, we still encourage you to apply. Do so by sending an email to Kevin Lindbergh, COO, at recruiting@thalamusgme.com. We are eager to speak with those who share our passion to create a great company and fill a critical need – not just those who match every point in our role description. When you write to us, please attach a PDF of your resume and share why we shouldn’t consider anyone else but you for this role.